UGI Safety Alert: Potentially Unsafe Tankless Water Heaters Sold Online

UGI Utilities, Inc. is committed to delivering safe and reliable energy services to its customers. Recently, UGI became aware of an increasing number of budget-priced natural gas tankless water heaters for sale on various e-commerce websites. Some of these models are unsafe for indoor installation and may come with unclear, incomplete, or incorrect installation and operating instructions. Improper installation and use of these models could cause a natural gas leak, fire, or exposure to carbon monoxide. Carbon monoxide is an odorless, colorless, and potentially deadly gas.

Customers interested in buying a natural gas tankless water heater, or any natural gas appliance, should always:

• Buy from reputable manufacturers and sellers.
• Look for certification by a nationally recognized testing lab.
• Have the appliance installed, inspected, and regularly serviced by trained and licensed contractors.
• Make sure that installation is done in compliance with local building and industry codes including proper ventilation.
• Install a carbon monoxide detector on each floor of your home.

UGI offers a $400 rebate when customers in Pennsylvania purchase and install an ENERGY STAR® certified water heater. Visit www.ugi.com/rebates for more information and how to find a qualified contractor in your area.

UGI urges anyone who smells the rotten egg odor added to natural gas to evacuate immediately, get at least the length of a football field away, and then call 911 or UGI at 800-276-2722.