Emergency Information
Have an Emergency?

Smell gas or have a power outage?

Please call us at


Natural Gas Safety

Use Natural Gas Safely at Home

  1. Natural Gas Safety

Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.

Remember, there is no charge to respond to and investigate a natural gas odor.

At UGI, safety is a core value; it guides every action we take and every decision we make each day. We are committed to the safe and reliable delivery of energy to our customers’ homes and businesses.

Natural gas is a clean, safe, and reliable energy source. Like any fuel, it is important to use it safely. Please review these important natural gas safety guidelines to protect yourself and your loved ones.

If You Smell Gas

Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. It has a smell that is similar to rotten eggs. If you smell this odor, you need to act. Leave the area immediately and call UGI at 800-276-2722 from a safe location. Learn more about what to do and what not to do if you smell natural gas.

Carbon Monoxide Safety

Protect yourself from the dangers of carbon monoxide (CO) – an odorless, colorless, tasteless gas. The incomplete combustion of any fossil fuel can produce carbon monoxide. Learn more about CO safety to protect yourself and your family.

Utility Line Safety - Call Before You Dig

Know where your utility lines are located. Your utility lines may be located both below and above ground, delivering UGI natural gas or electric service to you. Learn more about utility line safety and calling 811 before you dig.

Excess Flow Valve Requests

An excess flow valve, or EFV, is a safety device that can be installed by UGI on a natural gas service line to reduce or shut off the flow of natural gas if the line becomes damaged. (Service lines are pipes that run from the natural gas main line to houses and buildings.) Customers who do not have an EFV on their service line may request one. Learn more about EFVs or submit a request.