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Smell gas or have a power outage?

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Smell Gas? Act Fast!

At UGI, we're committed to ensuring your safety in a natural gas emergency.

  1. Natural Gas Safety
  2. Smell Gas? Act Fast!

Call UGI at 800-276-2722 from a safe location immediately if you damage your meter or smell or hear natural gas.

Remember, there is no charge to respond to and investigate a natural gas odor. 

UGI’s gas emergency line is available 24 hours a day, 7 days a week.

Here’s everything you need to know if you detect gas.

What does natural gas smell like?

Natural gas is naturally odorless and colorless. To make natural gas detectable, a chemical known as Mercaptan is added. Mercaptan has a smell that is similar to rotten eggs. If your nose detects this unique odor, it is critical that you leave the area and contact UGI immediately at 800-276-2722 or call 911. UGI investigates all reports fast and as a free service to our community.

What should I do if I smell gas?

  1. Leave the area immediately and evacuate others.
    1. Move at least the length of a football field away from the building.
    2. Do not start your car, light matches, or re-light a pilot light. Using battery operated equipment, including cell phones, garage door openers or doorbells, near a leak could cause a spark.
  2. From a safe distance, call UGI at 800-276-2722 or dial 911. Don’t assume someone else has already called and do not report it by email or social media.
  3. Do not re-enter the home or building until it has been inspected by a UGI service technician.

Natural Gas Safety Tips

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Remember to turn off your burners when you are done cooking.

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Keep flammable materials, like cleaning products, paint or gasoline, away from your gas appliances.

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Get your equipment checked at least once a year by a professional.

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Be aware of what's underground when you're doing yard work. Call 811 before you dig.

Learn more about natural gas safety on our blog:

Smell Gas Act Fast Logo

Trust Your Senses

If you…

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smell an odor that reminds you of rotten eggs...

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see blowing dirt, grass or leaves near a pipeline or flames coming out of the ground...

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hear water bubbling or blowing into the air at a pond, creek or river...

it could be a gas leak.