UGI Community Relations Annual Report
Since the company’s founding in 1882, UGI has been committed to supporting the communities it serves across Pennsylvania. The company and its employees have continued to work with partner organizations to find innovative ways to deliver services to those who need them most.
In 2025, over 600 UGI employees provided over 30,000 hours of volunteer service in our communities, both at UGI-organized events and during their personal time outside of work. Those efforts supported UGI Utilities’ four key focus areas: Improving Literacy, Inspiring Future STEM Professionals, Building Future Leaders, and Supporting Safe and Sustainable Communities. By focusing on these four areas, UGI can make a concentrated, impactful investment today, for the next generation and future potential workforce. In addition, employees volunteered to support personal causes including Veterans & Military Support, Coaching, Fire/EMS, and Animal Services, to name a few.
Improving Literacy
Literacy skills are a critical foundation for success in school and life. UGI is dedicated to improving literacy and providing greater access to books to students across our territory.
Reading is Fundamental
Through our partnership with Reading is Fundamental (RIF), 13,800 first-grade students received more than 30,000 books during the 2024-2025 school year. UGI Utilities has been partnering with RIF to distribute books to local students for 35 years, making us their longest partner. “I have been volunteering for RIF events since my first year at UGI in 2014. I always try to get to as many schools a year as I can. Spreading a love for reading makes me so happy and I'm grateful UGI provides this opportunity. Watching the children light up when they see our Reading Wizard and their thrill when picking out their new books is truly heartwarming,” says UGI employee Christina H.
Inspiring Future STEM Professionals
As an energy provider, UGI Utilities relies on professionals with STEM skills to deliver safe and reliable energy to our customers. It is vitally important for UGI to continue to pursue innovation and ensure there are talented people to drive that innovation. We are committed to inspiring future STEM professionals by supporting programs that teach students the necessary skills to enter the workforce.
Inspiration Science
Inspiration Science delivers hands-on science experiments and demonstrations to schools across our service area. During the 2024-2025 school year, over 1,000 students participated in fun and engaging STEM programming thanks to UGI’s partnership with Inspiration Science. “I think being present is really important for kids, not just my own, but kids in the community who may not have that stable environment at home. This program is exceptional and really teaches the kids how to explore and think! I think it’s super cool how they give out shirts and give each kid a science name! Mine was Decibel Danielle! It’s just really cool to connect with the kids and show them the fun side of learning,” says UGI employee Danielle B.
Building Future Leaders
UGI is dedicated to supporting mentorship, leadership, and skill building programs. In 2025, UGI supported over 50 programs that build future leaders, including Girl Scouts, Big Brothers Big Sisters, and Junior Achievement.
Big Brothers Big Sisters
Mentoring programs have been proven to improve academic performance, reduce risky behaviors, and improve social-emotional competencies. Big Brothers Big Sisters (BBBS) helps children realize their potential and build their futures by matching adult mentors with children ages 5 through young adulthood. UGI employees are proud to support BBBS through “Bowl for Kids Sake” fundraising events. UGI also partners with BBBS of South-Central Pennsylvania to bring the Beyond School Walls program to UGI’s Denver headquarters. Students from Cocalico High School were matched one-to-one with a UGI employee and meet twice a month at our headquarters for the duration of the school year. Through activities led by BBBS, students in the program have contemplated their life journeys and goals, practiced elevator pitches, explored careers with local businesses, and many other important life skills.
Supporting Safe and Sustainable Communities
The foundation of a strong community rests on the ability of people to have stable access to affordable housing, food, and safe and healthy environments.
American Red Cross
UGI is proud to support the American Red Cross’s “Sound the Alarm” campaign, which has saved more than 2,577 lives and installed over 2.7 million smoke alarms nationwide. In 2025, our support helped to install 11,329 smoke detectors across our service territory through the Sound the Alarm campaign. Employees also generously supported two on-site blood drives resulting in blood donations that have the potential to save 195 lives.
Food Security
UGI employees spent 738 hours supporting food security last year by packing food boxes, distributing groceries, and serving meals at community kitchens. “The food drive I volunteered for was one of the most rewarding events I have done so far. So many people were so appreciative. It literally made my heart so happy!” says UGI employee Caroline E.
United Way
Each year, employees across UGI’s service territory participate in United Way Day of Caring events, which unite hundreds of volunteers to help nonprofits complete needed work projects and to learn more about their missions and needs. In 2025, more than 150 UGI employees participated in 10 Day of Caring events. “United Way Day of Caring always expands my knowledge about different local organizations that I'm not extremely familiar with. It expands my horizons to see the areas within my community that could use a little "extra help" from the neighborhoods they serve,” says UGI employee Julie S.
Pollinator Garden at Denver
UGI Utilities’ Denver Headquarters campus is home to a three-acre pollinator garden. UGI’s pollinator garden project not only provides habitat for pollinators, but also reduces stormwater runoff, improves water quality, and reduces maintenance costs at the Denver campus. In July 2025, UGI hosted campers from Manheim Township Nature Camp and Lancaster Science Factory to explore and learn more about the importance of pollinator gardens. Students participated in a variety of activities, including a scavenger hunt throughout the pollinator garden, bug house decorating, and a watershed demonstration from Berks Nature. UGI Utilities employees helped to facilitate the activities and teach the students about pollinator gardens and why they are important.
Additional Community Relations Initiatives
Honoring Our Heroes
UGI and its employees honored those who have protected our freedom by participating in Wreaths Across America in December. Employees and their families participated in events at 14 cemeteries across our service territory.
Employee Giving Campaign
Our annual Employee Giving Campaign solicited the highest percentage of employee participation in our history with more than 74.7% of employees making a contribution. Employees generously pledged over $331,800 to support 194 nonprofit organizations during the 2025 Employee Giving Campaign.
Education Improvement Tax Credit Program
In addition to the continued support of our signature educational partnerships, UGI supported more than 90 education-related organizations through its ongoing participation in Pennsylvania’s Department of Community and Economic Development’s Educational Improvement Tax Credit program. Over $1 million were invested in high-quality Pre-K programming, career exploration activities, STEM learning, summer reading programs, and more.
Customer Programs
At UGI, we are committed to helping our customers manage their utility bills by providing information on a variety of assistance programs and energy efficiency rebates.
Customer Assistance Program (CAP)
The Customer Assistance Program (CAP) offers special reduced payment plans and debt forgiveness based on a customer’s income and usage. UGI worked with 25 community agencies on behalf of more than 30,100 customers in 2025.
Low-Income Usage Reduction Program (LIURP)
UGI partnered with 16 community agencies and contractors through the Low-Income Usage Reduction Program (LIURP). This program provides home improvement energy savings initiatives to over 570 natural gas and electric customers.
Low-Income Home Energy Assistance Program (LIHEAP)
In the 2024-2025 season of the Low-Income Home Energy Assistance Program (LIHEAP), almost 22,700 customers received $9 million in LIHEAP grants with the assistance of UGI’s Customer Outreach team.
Operation Share Energy Fund
Operation Share Energy Fund provides financial assistance to families unable to pay their natural gas or electric bill due to unemployment, disability, significant medical expenses, or other hardships. In 2025, Operation Share public donations totaled $51,000 and helped 4,900 households last year.
Energy Efficiency & Conservation
UGI’s Energy Efficiency and Conservation Program, also known as Save Smart, provides rebates to both residential and commercial customers who installed energy efficient equipment and technology. In 2025, the Save Smart program issued more than $8.1 million in rebates and has reduced carbon dioxide emissions by approximately 18,442 metric tons, which is the equivalent of taking nearly 4,302 gasoline-powered vehicles off the road for a year.