Ask for Identification
Be Sure It's UGI
Beware of scams and people posing as utility workers. Always ask for identification.
- UGI Gas meter readers, inspectors and service representatives routinely wear blue uniforms with a UGI logo and drive marked, numbered vehicles.
- UGI Electric employees will arrive in marked, numbered vehicles and will always wear shirts with a UGI logo.
To be safe, ask for proper identification before allowing entrance to your home. Employees are required to carry photo ID cards and will be happy to present them to you upon request. If you are suspicious about a person’s ID or activities, do not allow that person into your home and call us at 800-276-2722 to verify the visit.
Natural gas service work is performed on a pre-scheduled basis, with the exception of leak and corrosion surveys, therefore UGI personnel will make an appointment with you before visiting your home. Meter reading is performed on a scheduled date, as noted on your monthly bill.
Routine Natural Gas Safety Inspections for UGI Gas Service Customers
Please be advised that throughout the year UGI service representatives may be in your neighborhood performing inside safety inspections. These safety inspections are not prearranged appointments. The inspections usually take 10-15 minutes and are performed on a one or three-year cycle based on the district in which you live. All service reps performing these inspections will have on UGI attire and have photo identification. Please ask to see ID before allowing anyone into your home. If you are not home when our service rep stops by your property, they will leave an orange door hanger. By calling the number on the door hanger, you will be able to set up an appointment at your convenience.
Routine Electric Meter Replacements for UGI Electric Service Customers
UGI Electric personnel may show up at any point during the year to replace your electric meter, however, spring through fall is the peak season for meter replacements. A meter may be replaced for a variety of reasons, such as malfunctioning components or state regulations. The process typically takes 10 to 15 minutes to complete, and customers do not need to be present for the replacement to occur if the meter is accessible.
Typically, there will be no interruption to a customer’s power while the meter is replaced. In some cases, a brief interruption may be required due to the type of meter socket at the property.
As a reminder, keep your meter clear of landscaping, furniture, fencing, or any other object that may prevent UGI personnel from safely accessing it. UGI personnel must be able to easily access your meter at any point during the year to perform meter readings, periodic safety checks, and routine maintenance, including meter replacements.
All UGI employees are required to carry photo ID cards and will be happy to present them to you upon request.