UGI Fuels Your World

When you turn on the heat, draw a hot bath, or fire up your stove, UGI is there to deliver the energy you depend on. We take that responsibility seriously. Here’s what you can count on from UGI:

Safety and Reliability Come First

You shouldn’t have to think about whether your energy will be there when you need it. Our mission is delivering natural gas and electricity to you safely and without interruption. Staffed 24/7 to respond to all emergency calls with over 500 trained and qualified emergency responders, UGI is always prepared to promptly respond to service issues.

You Chose the Right Energy to Fuel Your Home

Households that use natural gas for heating, cooking, and clothes drying save an average of $1,030 per year compared to other fuel sources, according to the American Gas Association. That is more money in your pocket for you to do the things you love to do!

Your Service Is Backed by a System Built to Last

Your energy travels through 12,000 miles of natural gas pipeline built to deliver reliable service and maintained to stand up to all weather conditions. Ninety percent of our pipelines are upgraded to the most contemporary materials and we will continue to enhance our system’s reliability and modernization of facilities every day.

Keeping Energy Affordable Is a Priority

We know energy isn’t optional. That’s why we work to keep costs manageable and invest in programs to help customers. Last year alone, more than 45,000 customers received support through outreach programs totaling $41 million in affordability assistance.

Every Customer Matters

Whether you’re a homeowner, a small business, or a large industrial customer, your service matters equally to us. Our customer care team handled more than 1.4 million calls last year. When you reach out, we are there to help. 

Save Money and Energy with Our Help

We know saving energy means saving money. We can help you do both. In 2025, UGI put more than $8 million in energy efficiency rebates back into customers’ pockets, making it easier and more affordable to upgrade to energy-saving solutions.

A Cleaner Future Starts in Your Backyard

The environment you live in matters to us. Delivering energy responsibly today means a healthier community for tomorrow. That is why we are modernizing our pipelines to significantly reduce emissions and investing in renewable energy.

When You Ask, We Listen

UGI continues to make our customer services even better. When digital payment methods, including Apple Pay and Venmo, were requested, we delivered. Additionally, UGI removed all extra payment fees whether paying online via credit card or through one of our many authorized payment vendor locations.

We’re Your Neighbors, Not Just Your Utility

UGI employees don’t just serve your community, they live in it and give in it. Last year, UGI contributed more than $1.3 million in donations to nonprofits that serve or neighbors in need. When your community thrives, so do we.