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2023 Community Relations Annual Report

  1. Community Programs
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  3. 2023 Community Relations Annual Report

Since the company’s founding in 1882, UGI has been committed to supporting the communities it serves across Pennsylvania. The company and its employees have continued to work with partner organizations to find innovative ways to deliver services to those who need it most.

In 2023, nearly 700 UGI employees provided over 42,000 hours of volunteer service in our communities. Those efforts supported four key focus areas: Improving Literacy, Inspiring Future STEM Professionals, Building Future Leaders, and Supporting Safe and Sustainable Communities. By focusing on these four areas, UGI can make a concentrated, impactful investment today, for the next generation and future potential workforce.

Improving Literacy

Literacy skills are a critical foundation for success in school and life. UGI is dedicated to improving literacy and providing greater access to books to students across our territory.

The Reading Wizard mascot talking to students

Reading is Fundamental

Through our partnership with Reading is Fundamental (RIF), 14,000 first-grade students received more than 32,000 books during the 2022-2023 school year. UGI Utilities has been partnering with RIF to distribute books to local students for 33 years, making us their longest partner.

Inspiring Future STEM Professionals

As an energy provider, UGI Utilities relies on professionals with STEM skills to deliver safe and reliable energy to our customers. It is vitally important for UGI to continue to pursue innovation and ensure there are talented people to drive that innovation. We are committed to inspiring future STEM professionals by supporting programs that teach students the necessary skills to enter the workforce.

Students at SPARKS working on a science experiment

S.P.A.R.K.S. Foundation

The S.P.A.R.K.S. Foundation delivers hands-on science experiments and demonstrations to schools across our service area. During the 2022-2023 school year, over 8,000 students participated in fun and engaging STEM programming thanks to UGI’s partnership with the S.P.A.R.K.S. Foundation.

Building Future Leaders

UGI is dedicated to supporting mentorship, leadership, and skill building programs. In 2023, we supported 45 programs that build future leaders, including Girl Scouts, Big Brothers Big Sisters, and Junior Achievement.

UGI employee teaching student about UGI's use of the driving simulator student is sitting on which is used to train UGI construction employees

Big Brothers Big Sisters

Mentoring programs have been proven to improve academic performance, reduce risky behaviors, and improve social-emotional competencies. Big Brothers Big Sisters (BBBS) helps children realize their potential and build their futures by matching adult mentors with children ages 5 through young adulthood. UGI employees are proud to support BBBS through mentoring local youth and supporting fundraising events, such as Bowl for Kids’ Sake.

Supporting Safe and Sustainable Communities

The foundation of a strong community rests on the ability of people to have stable access to affordable housing, food, and safe and healthy environments.

UGI volunteers posing for picture outside an American Red Cross van

American Red Cross

UGI is proud to support the American Red Cross’s “Sound the Alarm” campaign, which has saved more than 2,063 lives and installed over 2.7 million smoke alarms nationwide. In 2023, our support helped to install 9,335 smoke detectors across our service territory through the Sound the Alarm campaign.

UGI employee with safety goggles and toolbelt working cutting wood with a saw

Habitat for Humanity

UGI is proud to support Habitat for Humanity’s efforts to create safe and affordable housing in our communities. UGI Utilities employees spent approximately 240 hours at Habitat for Humanity Home Builds in 2023.

UGI volunteer packing potato chips into individual snack bags

Food Security

UGI employees spent 250 hours supporting food security last year by packing food boxes, distributing groceries, and serving meals at community kitchens.

Additional Community Relations Initiatives

UGI employees and family posing for picture by veteran grave with wreath and ribbons

Honoring Our Heroes

UGI and its employees honored those who have protected our freedom by participating in Wreaths Across America in December. Employees and their families participated in events at 12 cemeteries across our service territory.

UGI employees wearing UGIVE shirts holding donation baskets of household items

Employee Giving Campaign

Our annual Employee Giving Campaign solicited the highest percentage of employee participation in our history with more than 65.7% of employees making a contribution. Employees generously pledged over $334,000 during the 2023 Employee Giving Campaign.

UGI employees posing for picture with large and overfilled Toys for Tots donation boxes

Donation Drives

Throughout 2023, UGI employees participated in 20 on-site donation drives to support causes such as food banks, holiday gift drives, school supply drives and more.

Student at STEM Camp holds a crystal hedgehog science experiment

Education Improvement Tax Credit Program

In addition to the continued support of our signature educational partnerships, UGI supported more than 90 education-related organizations through its ongoing participation in Pennsylvania’s Department of Community and Economic Development’s Educational Improvement Tax Credit program. Over $1 million were invested in high-quality Pre-K programming, career exploration activities, STEM learning, summer reading programs, and more.

Customer Programs

At UGI, we are committed to helping our customers manage their utility bills by providing information on a variety of assistance programs and energy efficiency rebates.

UGI Customer Assistance employees set up at table with laptop and brochures for an Energy Assistance Event

Customer Assistance Program (CAP)

The Customer Assistance Program (CAP) offers special reduced payment plans and debt forgiveness based on a customer’s income and usage. UGI worked with 25 community agencies on behalf of more than 26,500 customers in 2023.

UGI employees at booth with safety hats and other merch for Customer Assistance Programs

Low-Income Usage Reduction Program (LIURP)

UGI partnered with 16 community agencies and contractors through the Low-Income Usage Reduction Program (LIURP). This program provides home improvement energy savings initiatives to over 550 natural gas and electric customers.

UGI employees standing at a booth with brochures and merch for Customer Assistance Programs

Low-Income Home Energy Assistance Program (LIHEAP)

In the 2022-2023 season of the Low-Income Home Energy Assistance Program (LIHEAP), almost 51,000 customers received $15 million in LIHEAP grants with the assistance of UGI’s Customer Outreach team.

UGI employees standing at a booth with information packets for Customer Assistance Programs

Operation Share Energy Fund

In 2023, 189 UGI Utilities employees generously donated $13,874 to the Operation Share Energy Fund, which provides financial assistance to families unable to pay their natural gas or electric bill due to unemployment, disability, significant medical expenses, or other hardships. Operation Share donations totaled $127,592 and helped 5,702 households last year.

UGI EE&C employees pose for picture

Energy Efficiency & Conservation

UGI’s Energy Efficiency and Conservation Program, also known as Save Smart, provides rebates to both residential and commercial customers who installed energy efficient equipment and technology. The Save Smart Program has reduced carbon dioxide emissions by approximately 133,087 metric tons and has issued more than $50 million in rebates.