Outage Center
If you are experiencing a power outage or electricity emergency, please call 800-276-2722.
Current Outage Overview
This map provides details about the areas and number of UGI Electric customers currently impacted by electric outages. Outage information, including locations and number of customers affected, is updated every 15 minutes*. Be sure to refresh your browser to view the most updated information.
UGI Electric Outage Map
As of 12/21/2024 at 10:40 AM, there were no reported outages in the UGI Electric territory.
*Numbers on this map do not always reflect isolated outages that may have been caused by damage to an individual service wire.
Electric Outage Restoration Process
We keep our customer as up to date as possible. Please know that outage numbers released are the best information we have in the moment. This information changes rapidly as new outages are reported or identified, or as customers are restored.
UGI uses a step-by-step process on par with electrical utility industry standards when a significant weather event causes severe damages to our electric system:
Step 1
In advance of the severe weather incident, UGI convenes its Storm Response Team and begins to carefully prepare for the storm and its potential effects.
Step 2
While the storm is impacting the UGI service territory, UGI crews stand-down for safety reasons.
Step 3
Once it is safe to begin work, UGI crews are dispatched to areas affected by the event.
If you are without power:
- Call UGI at 800-276-2722 to report the outage, including any outage-related emergencies such as downed power lines. For your safety and to ensure your issues are addressed as soon as possible, please do not use social media or email to report outages or electrical emergencies.
- If you know anyone who is without power and needs aid, please contact us at 800-276-2722.
- If you depend on medical equipment for life-support, we recommend you purchase a back-up power supply or arrange to stay with family or friends.
- UGI’s primary concern is always the safety of our customers and crews. During an outage, please be mindful of the following safety information:
- If you see downed power lines, stay away from them and call UGI Electric as soon as possible. Always presume lines are energized and dangerous no matter what they look like. Coming in contact with a power line (or object it is touching) can result in serious injury or death.
- Check your home: Turn off and unplug all lights, appliances, and electronic equipment. Make sure water faucets are turned off.
- Never use a gas-powered range or oven to heat a home.
- Use flashlights instead of candles to prevent the risk of fire.
Without power? stay connected.
We are committed to keeping our customers informed during an outage by providing safety information and outage restoration updates as soon as the information is available.