Explore Assistance Programs

UGI is committed to helping customers who make a sincere effort to pay their bills. Our representatives can assist you by providing information on a variety of energy assistance programs, making referrals to local Community Based Organizations, offering participation in fuel funds or establishing payment arrangements.

Use the chart below to determine if you’re eligible for our programs and which best apply to your situation.

First, calculate the monthly gross income (before taxes) for all members of your household. Then find the scenario that best describes your current situation, and determine if your monthly income for all members of your household is within program guidelines. If it is, see what action you should take to enroll in the program described. If you have more than four household members, see our Income Guidelines page.

Your Current Situation:	Eligible Gross (Before Taxes) Monthly Household Income Based on Number of Household Members				Take Action to:
Your Current Situation:	1	2	3	4	Take Action to:
You have no heat or an active termination notice.	Up to $1,956	Up to $2,644	Up to $3,331	Up to $4,019	Request LIHEAP Funds by visiting www.compass.state.pa.us or calling 800-UGI-WARM for an application. You must apply for LIHEAP each year. The program opens in November.
You have high debt and can commit to a 3-year fixed amount that you pay on time to get forgiveness of some of the debt.*	Up to $1,956	Up to $2,644	Up to $3,331	Up to $4,019	Enroll in UGI’s Customer Assistance Program (CAP) by calling 800-UGI-WARM or completing our online form.*
You have a temporary hardship (loss of job, death of wage earner, sickness, etc.)	Up to $3,260	Up to $4,406	Up to $5,552	Up to $6,698	Request an Operation Share Grant by calling 800-UGI-WARM or completing our online form.
Your home is cold and drafty and keeping thermostat set low does not result in lower energy bills.	Up to $2,608	Up to $3,525	Up to $4,442	Up to $5,358	Request information about the Low-Income Usage Reduction Program (LIURP) by calling 800-UGI-WARM or completing our online form.
Your current situation applies to more than one of the above programs listed above.	Up to $3,260	Up to $4,406	Up to $5,552	Up to $6,698	Call 800-UGI-WARM or complete our online form.

*If you are purchasing your natural gas from a third-party supplier, enrollment into the UGI Customer Assistance Program is currently not available.

If you are temporarily unable to pay your UGI bill, please contact the UGI Customer Information Center at 800-276-2722.

Hearing or vision impaired?

TDD Pennsylvania Relay Service is available by calling 800-654-5984.
Large print bills available by calling 800-276-2722.

Income-Related Forms:

Zero Income Claim Form

Medical Certificate Information:

Download this Word Document – Medical Certificate Guidance
Download this Word Document – Medical Certificate Form

Note

If you currently have a valid Protection From Abuse order from a court, your service cannot be terminated during the winter without PUC permission. Some additional protections are available to you. Call 800-276-2722 immediately. (You will be required to provide us with a copy of the order.)

Explore Assistance Programs

Hearing or vision impaired?

Income-Related Forms:

Medical Certificate Information:

Note

Other Links: