UGI’s Customer Assistance Program (CAP)
Offers Qualified Low-Income Customers Assistance in Managing Their Energy Bill
The UGI Customer Assistance Program (CAP) is a payment plan based on income or average bill that is available to income eligible customers who may need help managing their utility bills or paying off past due balances.
Program Benefits:
- A personalized, monthly payment based on household income or average bill (whichever is lower).
- The difference between the CAP monthly payment and the bill for actual usage (also known as CAP credits) will also be forgiven with on-time monthly payments.
- A portion of past due debt will also be forgiven with each on-time monthly payment.
Eligibility:
To be eligible for the UGI CAP Program, applicants must have:
- Active residential natural gas or electric service with UGI.
- Verified household income at or below 150% of the Federal Poverty Income Guidelines (excluding income for minors under 18 years of age). See table below.
CAP Household Income
150% Federal Poverty Income Guidelines 2024-2025
| Household Members | Annual Income | Monthly Income | Weekly Income |
|---|---|---|---|
| 1 | $23,475 | $1,956 | $451 |
| 2 | $31,725 | $2,644 | $610 |
| 3 | $39,975 | $3,331 | $769 |
| 4 | $48,225 | $4,019 | $927 |
| 5 | $56,475 | $4,706 | $1,086 |
| 6 | $64,725 | $5,394 | $1,245 |
| 7 | $72,975 | $6,081 | $1,403 |
| 8 | $81,225 | $6,769 | $1,562 |
| Above 8 | +$8,250/person | +$687/person | +$159/person |
Additionally, the following situations are not eligible for this program:
- Accounts that purchase their gas from another supplier, also known as the Choice Program.*
- Rental properties where the landlord is enrolled in the UGI Landlord/Tenant Program.
- Accounts that include usage for another unit or common areas such as hallways or outdoor lights, also known as foreign load.
- Health care facilities.
All applicants are reviewed to ensure the customer meets the program requirements.
*Please note: If you currently have an alternate supplier and you want to enroll in the UGI Customer Assistance Program (CAP), you must contact your supplier directly to cancel your Choice contract. Be aware that your supplier may charge you cancellation or other fees to end your contract early. Please contact your supplier directly for details about ending your contract. After you cancel the supplier contract, you will automatically return to default service from UGI.
Apply Now:
- Download and print the CAP Application or request a paper application be mailed to you.
- Locate the Community Based Organization that serves your ZIP code.
- Complete the application and gather required proof of identity and income. If your household reports zero income and does not receive monthly income for minors, please complete a Zero Income Form along with the application.
- Send the completed application, including supporting documents, to the Community Based Organization for your ZIP code. You may also drop off the application in person at the CBO.
Watch this short video for more information on this program and how can help you: