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Explore Assistance Programs

  1. Explore Assistance Programs

UGI is committed to helping customers who make a sincere effort to pay their bills. Our representatives can assist you by providing information on a variety of energy assistance programs, making referrals to local agencies, offering participation in fuel funds or establishing payment arrangements.

Use the chart below to determine if you’re eligible for our programs and which best apply to your situation.

First, calculate the weekly gross income (before taxes) for all members of your household. Then find the scenario that best describes your current situation, and determine if your weekly income for all members of your household is within program guidelines. If it is, see what action you should take to enroll in the program described. If you have more than four household members, see our Income Guidelines page.

Your Current Situation:

Eligible Gross (Before Taxes)
Monthly Household Income**

Based
on Number of Household Members

Take Action to:

1

2

3

4

You have
no heat or an active termination notice.

Up to $1,823

Up to
$2,465

Up to
$3,108

Up to
$3,750

Request
LIHEAP Funds by visiting www.compass.state.pa.us

or calling 800-UGI-WARM for an application.

You have
high debt and can commit to a 3-year fixed amount that you pay on time to get
forgiveness of some of the debt.*

Up to $1,883

Up to
$2,555

Up to
$3,228

Up to
$3,900

Enroll
in UGI’s Customer Assistance Program
(CAP)
by
calling 800-UGI-WARM or completing our online form.*

You have
a temporary hardship (loss of job, death of wage earner, sickness, etc.)

Up to $3,138

Up to
$4,258

Up to
$5,379

Up to $6,500

Request
an Operation Share Grant by calling
800-UGI-WARM or completing our online form.**

Your
home is cold and drafty and keeping thermostat set low does not result in lower energy
bills.

Up to $2,510

Up to
$3,407

Up to
$4,303

Up to $5,200

Request
information about the Low-Income Usage Reduction
Program (LIURP)
by calling 800-UGI-WARM or completing our online
form.

Your
current situation applies to more than one of the above programs listed above.

Up to $3,138

Up to
$4,258

Up to
$5,379

Up to $6,500

Call 800-UGI-WARM or complete our online form.

*If you are purchasing your natural gas from a third-party supplier, enrollment into the UGI Customer Assistance Program is currently not available.

If you are temporarily unable to pay your UGI bill, please contact the UGI Customer Information Center at 800-276-2722.

Hearing or vision impaired?

  • TDD Pennsylvania Relay Service is available by calling 800-654-5984.
  • Braille or large print bills available by calling 800-276-2722.

Income-Related Forms:

Medical Certificate Information:

Note

If you currently have a valid Protection From Abuse order from a court, your service cannot be terminated during the winter without PUC permission. Some additional protections are available to you. Call 800-276-2722 immediately. (You will be required to provide us with a copy of the order.)